Now spent countless, useless hours talking to support in the Philippines. So, my supposedly very fast new computer is not fast at all while I am trying to work on documents. It may work fine for tablets and phones but the same interface does not work for full computers. We'll help you find a solution or connect you to an expert who will contact you by email or phone. Contact support Note Assisted support options are for admins of Office 365 subscribed organizations only. Shared support responsibilities 21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services.
The expected wait time for a call back is indicated in the Need help? In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. Let our community help You can also to find known issues and trending topics, or to post a new question. Authorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. Admins, have your account details ready when you call. Call charges can be avoided by submitting a support ticket through the Microsoft 365 admin center. Technical support case handling 21Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact.
Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. Multiple users or services are affected. Save time by starting your service request online. Therefore multi-tasking is extremely difficult. My struggle is this: I spent a great deal of my monies to get the Surface Pro. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should.
With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Technical support initial response times Initial response time is based on the severity levels described above. For billing and subscription management support, the highest severity level is B. I am so frustrated with it. Administrator roles and responsibilities People with Office 365 administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office 365 operated by 21Vianet portal and to communicate directly with 21Vianet about Office 365 service requests.
I cannot find anything on the new system and I do not find it user friendly at all. Open an online request Save time by starting your service request online. Pre-sales support can be accessed using the same phone number as with technical support. Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. Provide accurate contact information and ensure reliable communication throughout the service request lifecycle.
The technician at your store advised me that there is a hardware issue that came about after an automatic update on Saturday April 14th resulted in a black screen that cannot be fixed. The situation has moderate business impact and can be dealt with during business hours. Sev B High The service is usable but in an impaired fashion. The administrator is expected to provide initial assistance for the customer's users. If your Office 365 or Microsoft 365 Business support phone number isn't listed above, use the dropdown menu below to choose your country or region. You can also contact us on behalf of Office 365 Germany users in your organization. Learn about finding answers from other customers in the.
Billing and subscription management support Assistance for billing and subscription management issues is available online or by telephone during China business hours Beijing Time , Monday through Friday. If you use Office 365 but you're not an admin, you can still get support in the community forums, or by contacting your admin. Note All of the support options below are for Microsoft Cloud Germany. I am copying Costco Canada electronics product manager with this note, as they are a great retailer who I believe values their customers feedback and loyalty. Admins, have your account details ready when you call support. For the past 2 plus years I have had no issues on my lightly used personal computer was nothing but a pleasure to use.
The 21Vianet Office 365 technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. With Office 365 you can designate several types of administrators who serve different functions. A single user, customer, or service is partially affected. Pre-sales support Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. .